Privacy Policy

Ivy West is committed to protecting the privacy of our customers, and we treat any information you share with discretion, care and respect. This notice describes our privacy policy for information we collect from individuals both online (on our website (the "Site")) and offline (such as by mail or telephone). By submitting personal information to us or using our Site, you signify your acceptance of this privacy policy. Please do not submit any personal information to us if you object to these terms.

What types of personal and non-personal information do we gather online and offline?
We gather personally identifiable information when you contact Ivy West by mail, phone, e-mail; visit our Site; or fill out requests for information through our advertisements and promotions; and subscribe to newsletters. We collect only personal information that you provide to us such as: name, address, phone number, e-mail address, responses to specific questions (e.g., reasons for visiting our Site, the age of a child that requires tutoring, and for orders and billing information (i.e., credit card number and expiration date). We may also record the types of product information you have requested on the Site.

How do we use the personal and non-personal information that we gather?
We use personally identifiable information for billing purposes, to respond to your requests and provide you with information regarding our services. We also use personally identifiable information to personalize your experience on our Site and to allow us to better understand how Ivy West may serve your needs.

Like most Web sites, we may also add to the above personally identifiable information a variety of technical data, including (but not limited to) your IP address (a unique number that identifies your access account on the Internet), domain, and Web browser information. We may track the page you visited before coming to our Site, the page you link to when you leave, which of our pages you access, and how long you spend on each page.

What about cookies and gifs?
We receive and store certain types of information automatically through the use of "cookies" and 1-pixel gifs. Cookies are files that your Web browser places on your computer's hard drive. 1-pixel gifs are tags that reside on certain pages of our Web site. We use cookies and gifs to track your website usage and experience with this website

We do not use cookies or gifs to retrieve personal information about you from your computer.

Do we disclose your personally identifiable information to third parties?
We do not currently share your personally identifiable information with unaffiliated third parties. We may use your personally identifiable information to mail, email or telephone you regarding our test preparation services and any new products or services that we may develop in the future and we may share your information with our parent company and its subsidiaries.

We provide personally-identifiable information to third parties that we use for our own business purposes, such as to process your order or request for information, or to provide services for us.

Notwithstanding anything else in this policy, we may: (a) disclose personal and aggregate information when required by a valid legal mechanism such as a search warrant, subpoena, or court, governmental or administrative order, or when we deem it necessary to protect the integrity of our Site or the safety of Site users, our employees or property; and (b) disclose personal information in the context of the sale of some or all of our assets or other transfer of our business. In such event, we may retain of copy of the transferred information.

How secure is the information that I provide online?
We protect the security of the credit card information you provide online by using Secure Sockets Layer (SSL) software, which encrypts information you input into our shopping cart during transmission to our servers and is stored in secure locations. We reveal only the last four digits of your credit card number when confirming an order placed online. Of course, we do transmit the entire credit card number to the appropriate credit card company during order processing. Please understand that no security system is impenetrable. We cannot guaranty the security of the Site or of any information that is transmitted to us over the Internet.

What about children's privacy?
The Site is not targeted to children, and we do not knowingly collect personally-identifiable information from children under the age of 13 on this site. We do not sell services for purchase by children; we sell services for children to be purchased by adults. This site is entirely aimed at adults. If registration or other information provided through our Site reveals that the visitor is a child, we will not allow the child to continue to provide personal information and any information provided to that point will be deleted from our records. We do not filter advertisements or other content that children may view through the public portions of our Site. We may in the future offer computerized learning services to be used by children online, some of which may require you to enter additional information such as a child's age, gender or reading ability so that we can deliver a quality experience.

How are e-mail links treated?
We use e-mail links located on the "Contact Us" page to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to each one. This information is used to respond directly to your questions or comments. We may also file your comments to improve the website and learning programs, or review and discard the information.

Can I opt out of receiving communications from Ivy West?
Yes. We will process your request promptly. Please be aware that you may receive another contact before your name removal takes effect. We regret any inconvenience this may cause. This website gives you the following options:

If you do not wish to receive communications from us, send an e-mail to info@ivywest.com with the phrase "Do Not Contact" in the subject line. Please include your first name, last name, address, city, state, zip code, and phone number to ensure we can process your request.

If you prefer, you can send us a letter at the following address. Please include your first name, last name, address, city, state, zip code, and phone number to ensure we can process your request:

Notice to California Residents about Your California Privacy Rights
In addition to other rights described in this Privacy Policy, if you are a California resident and an Ivy West customer, you have the right to request information from Ivy West regarding the manner in which Ivy West shares certain categories of your personal information with third-parties, for the third parties" direct marketing purposes. California law provides that you have the right to submit a request to Ivy West at its designated address and receive the following information within thirty (30) days of our receipt of the request: (1) the categories of personal information disclosed to third parties during the immediately preceding calendar year, (2) the names and addresses of third parties that received the personal information during the preceding calendar year, and (3) if the nature of a third party"s business cannot be reasonably determined from the third party"s name, examples of their products or services. You are entitled to receive a copy of this information in a standardized format, and the information will not be specific to you individually. All requests for such information must be in writing and sent to Ivy West's designated address.

Links
This Site may contain links to other Web sites. Ivy West is not responsible for the privacy practices or the content of such Web sites. Additionally the existence of any external link does not suggest that we endorse the linked company or its products or services. We recommend that you read the privacy policies of each Web site that you visit.

How can I modify my personal information?
This Site gives users the following options for changing and modifying information previously provided: Send us a letter at the following address. Please include your first name, last name, address, city, state, zip code, and phone number to ensure we can process your request.

Will this policy change?
If at some future time there is a material change to our information usage practices that affect your personally identifiable information, we will notify you of the relevant changes by posting notice of such changes on this Site. If you are concerned about how your information is used, please check our web site periodically to review our current privacy policy.

How do I contact the Web site?
If you have any questions about this privacy statement, the practices of this Site, or your dealings with this Site, you may contact:
info@ivywest.com

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